Betting Rules

1. General betting rules

These rules apply to bets placed through Luckyelf Casino where a betting product is made available to you. They are intended to explain how bets are submitted, accepted, recorded, settled and, where necessary, cancelled or reviewed. A particular sport, event, market, game or promotion may also have additional rules. If a product-specific rule conflicts with a general rule, the product-specific rule will generally apply to that product.

You are responsible for reading all information displayed on the relevant betting page before confirming a bet. This includes the name of the event, selection, market, odds, stake, potential return, bet type, applicable restrictions and any closing or starting time shown. Information may change before a bet is accepted. The details shown in the final confirmation or in your account history are the main record of the bet submitted.

Betting is offered subject to applicable Australian laws and any relevant requirements that apply in the state or territory where you are located. You must only use the services when betting is lawful for you to do so. You are responsible for understanding the laws that apply to your location and for ensuring that you do not access or use a betting service from a place where it is prohibited.

Account and eligibility requirements

• You must meet the minimum legal age and other eligibility requirements that apply to online betting in Australia.
• You must provide information that is accurate, complete and kept up to date.
• Only one personal account should be used unless Luckyelf Casino has approved another arrangement in writing.
• Your account must be used by you and not by another person, business or organisation.
• You must protect your login details and notify the operator if you believe your account has been accessed without permission.
• You must not use the account for unlawful activity, fraud, money laundering, collusion or any other prohibited purpose.
• Luckyelf Casino may apply verification, security or compliance checks before or after a bet is accepted.

An account may be restricted, suspended or closed where there is a concern about identity, age, location, account security, responsible gambling, payment activity, prohibited conduct or compliance with these rules. If an account review is required, bets or transactions may be held while the review is completed. Any action taken will be handled in accordance with the applicable terms and legal obligations.

3. Results, settlement and cancellations

Bets are settled using the official result or other result source specified for the relevant market. The settlement method can depend on the sport, event, game, competition, market wording and product rules. Information from news reports, unofficial websites, live commentary or social media does not necessarily determine settlement. If an official result is changed after initial settlement, the affected bet may be reviewed and adjusted where the applicable rules allow.

Common settlement principles

• The market description determines what outcome is being measured.
• A bet may be settled as a win, loss, push, void or another result specified for that product.
• For markets involving a time period, only the stated period may count unless the market rules say otherwise.
• For player or participant markets, the relevant participation requirements may apply.
• For totals, handicaps, margins and lines, the market wording and recorded price determine the calculation.
• For multiple or combination bets, the overall result depends on the settlement of each included selection.
• Dead heats, abandoned events, postponements, ties and other unusual outcomes are handled under the rules for the relevant market.

Events may be postponed, abandoned, interrupted, relocated or completed at a later time. The treatment of a bet in these circumstances depends on the applicable product rules and whether the market has already been determined. Some markets may remain open until an event is completed, while others may be cancelled or declared void. You should always review the rules attached to the market rather than assume that every bet on an affected event will be treated in the same way.

A market may be suspended while an event is in progress, when a material incident occurs or when information needs to be checked. Bets submitted during a suspension may not be accepted. If a bet is accepted after an outcome has already become known, or at odds that are clearly inconsistent with the event status, it may be reviewed as an obvious error or an irregular bet under the applicable rules.

Errors, irregularities and void bets

Reasonable steps are taken to provide accurate markets, odds and results. However, technical, administrative, typographical or data errors may occur. An obvious error can include an incorrect price, market description, participant, event status or settlement entry that a reasonable customer would recognise as incorrect. Where an error is identified, the affected bet may be corrected, cancelled or settled using the correct information and applicable rule.

A bet may be void or cancelled where the market was offered in error, the event or participant was incorrectly identified, the result cannot be verified, the bet was accepted after a relevant outcome was known, the event did not take place in the required form or another stated condition applies. If a bet is void, the usual outcome is that the affected stake is returned, subject to the specific product rules and any lawful adjustment for a multiple or combination bet.

If you believe a bet has been settled incorrectly, review the market rules and your account record first. You may raise the matter through the available support or complaints process, providing the bet reference and relevant details. Reviews should be made promptly so the operator can investigate the event data, account history and applicable terms.